Agent Experience

We design AI agents that work in the real world—with real people, processes, and systems.

Design thinking (1)
Usability Testing (2)

 

From Interaction to Integration

Agent Experience Design focuses on creating intelligent assistants and agents that are useful, reliable, and integrated into the daily lives of teams and customers. Just as in traditional UX, the focus is on the experience: how the agent communicates, decides, supports, and collaborates.

We create agents that are not only technically competent but clear, controllable, and aligned with existing workflows.

What are the main advantages?

#1
Controlled Intelligence
#2
Operational Autonomy
#3
Frictionless Conversion
#4
Consistent Brand Voice
#1
Controlled Intelligence
#2
Operational Autonomy
#3
Frictionless Conversion
#4
Consistent Brand Voice

How do we design agents that people actually trust?

Role & Autonomy Definition

Determining the agent’s specific responsibilities and its level of independence within your business processes.

Human-Agent Interaction Design
Crafting the communication flows and interfaces that allow for natural and frictionless collaboration between people and AI.
Prompt Design & Decision Logic
Developing the core intelligence, tone of voice, and logical framework that guide the agent’s responses.
Context & System Integration
Ensuring the agent has access to the right data and tools to perform tasks effectively within your current ecosystem.
Usability & Trust Validation

Testing the agent in real-world scenarios to ensure its actions are predictable, helpful, and generate user confidence.

Role & Autonomy Definition

Determining the agent’s specific responsibilities and its level of independence within your business processes.

Human-Agent Interaction Design
Crafting the communication flows and interfaces that allow for natural and frictionless collaboration between people and AI.
Prompt Design & Decision Logic
Developing the core intelligence, tone of voice, and logical framework that guide the agent’s responses.
Context & System Integration
Ensuring the agent has access to the right data and tools to perform tasks effectively within your current ecosystem.
Usability & Trust Validation

Testing the agent in real-world scenarios to ensure its actions are predictable, helpful, and generate user confidence.

Why choose us?

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Proven UX expertise

Extensive experience in usability testing and user research.

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Tailored testing strategies

Customized approaches aligned with your business goals. 

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Actionable insights

Clear recommendations based on real user behavior.

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Comprehensive testing scope

Covering all usability testing stages, from planning and execution to analysis and strategic recommendations. Covering early-stage prototypes to fully developed interfaces. 

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Multi-platform evaluation

Testing across web, mobile and other digital touchpoints.

What we deliver?

A clear framework defining exactly how the agent communicates, decides, and supports your operations.

Detailed interaction maps and interface guidelines to ensure the agent is clear and easy to control.

The technical and linguistic architecture that ensures reliable, accurate, and context-aware responses.

Comprehensive validation data ensuring the agent is functional and trusted by both teams and customers.

Innovagency Usability Testing Cases

Ready to build agents that work?

The success of an AI agent isn't just in its code, but in how it interacts with your people and systems.

We combine UX excellence with AI strategy to create assistants that add immediate value.



Contact us now!
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Rui Barbosa
DIGITAL SOLUTIONS BUSINESS DEVELOPMENT