Manual Functional Testing

For better understanding of customer needs

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Ensuring digital quality and user satisfaction

At Innovagency, Manual Functional Testing is one of our areas of expertise. We help brands deliver robust, seamless digital solutions. With a combined structured and exploratory approach, we validate critical functionalities, uncover edge cases, and ensure digital products meet business goals and exceed user expectations.

What is Manual Functional Testing?

Manual Functional Testing is a critical quality assurance process that verifies whether digital solutions (web solutions or applications, particularly mobile apps) function correctly and align with the defined requirements. 

Our testing focuses on validating key functionalities, interaction flows and integrations from the perspective of the end user, ensuring a bug-free, intuitive and engaging digital experience. 

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Why invest in Manual Functional Testing?

Validate core functionalities

Ensure critical features operate flawlessly. 

Enhance user experience
Provide intuitive, smooth interactions that increase user satisfaction and retention.
Reduce post-launch costs
Identify issues early to avoid expensive and complex fixes after launch.
Support User Acceptance Testing (UAT)
Confirm the digital solution meets both business and user expectations. 
Ensure compliance

Support processes safeguarding compliance with functional specifications and layouts.

Validate core functionalities

Ensure critical features operate flawlessly. 

Enhance user experience
Provide intuitive, smooth interactions that increase user satisfaction and retention.
Reduce post-launch costs
Identify issues early to avoid expensive and complex fixes after launch.
Support User Acceptance Testing (UAT)
Confirm the digital solution meets both business and user expectations. 
Ensure compliance

Support processes safeguarding compliance with functional specifications and layouts.

Our Manual Functional Testing approach

We use a balanced combination of structured and exploratory testing methodologies:
Structured Testing (Critical Paths):
- Clear definition of detailed test cases and scenarios.
- Systematic validation of core functionalities.
- Controlled execution across multiple browsers, devices, and operating systems. 
Exploratory Testing:
- Freely explore the solution with a strong focus on real user experiences.
- Proactively uncover unforeseen issues and edge cases.
- Simulate realistic usage scenarios to detect hard-to-predict issues.

Our Functional Testing Services include:

Preparation of detailed test cases
Based on layouts, functional documentation and specific client objectives.
Test planning and test data requirements identification
Define conditions and scenarios critical for thorough test execution.
Systematic execution of structured tests

Rigorous execution across multiple browsers, operating systems and devices, validating essential functionalities.

Exploratory tests with user-centric approach
Active identification of unforeseen issues, emphasizing realistic user flows.
Test management and issue tracking tools

We leverage industry-leading tools such as Xray for test case management and Jira for issue tracking, ensuring seamless collaboration, traceability, and efficiency throughout the testing process.

Detailed issue reporting and tracking

Comprehensive documentation of issues with clear evidence (namely screenshots and screen recordings), using client-preferred tools (Jira & Xray or other) or custom reports.

Re-testing and validation after corrections

Prompt and accurate verification that previously reported issues have been resolved. 

Support and close collaboration with development teams

Continuous support, clear issue explanations, and regular project status meetings.

Preparation of detailed test cases
Based on layouts, functional documentation and specific client objectives.
Test planning and test data requirements identification
Define conditions and scenarios critical for thorough test execution.
Systematic execution of structured tests

Rigorous execution across multiple browsers, operating systems and devices, validating essential functionalities.

Exploratory tests with user-centric approach
Active identification of unforeseen issues, emphasizing realistic user flows.
Test management and issue tracking tools

We leverage industry-leading tools such as Xray for test case management and Jira for issue tracking, ensuring seamless collaboration, traceability, and efficiency throughout the testing process.

Detailed issue reporting and tracking

Comprehensive documentation of issues with clear evidence (namely screenshots and screen recordings), using client-preferred tools (Jira & Xray or other) or custom reports.

Re-testing and validation after corrections

Prompt and accurate verification that previously reported issues have been resolved. 

Support and close collaboration with development teams

Continuous support, clear issue explanations, and regular project status meetings.

When is Functional Testing critical?

Before launching or relaunching digital products
After major updates or implementation of new features
During migration to new systems or platforms


Before high-traffic events (e.g., Black Friday, special product launches)
Before launching or relaunching digital products
After major updates or implementation of new features
During migration to new systems or platforms


Before high-traffic events (e.g., Black Friday, special product launches)

Why choose us for Functional Testing?

Proven expertise
Experienced and highly valued team specialized in manual functional testing. 
Robust yet flexible methodology
Combination of structured and tailored exploratory techniques. 
Transparent, collaborative approach

Effective communication and continuous support to your internal teams. 

Quality proven by success cases
Trusted by leading brands including ANA – Aeroportos de Portugal and Quoty and extensive internal experience testing solutions developed by Innovagency.
Tailored testing strategies

Customized to meet the unique challenges of your digital solutions and teams.

Proven expertise
Experienced and highly valued team specialized in manual functional testing. 
Robust yet flexible methodology
Combination of structured and tailored exploratory techniques. 
Transparent, collaborative approach

Effective communication and continuous support to your internal teams. 

Quality proven by success cases
Trusted by leading brands including ANA – Aeroportos de Portugal and Quoty and extensive internal experience testing solutions developed by Innovagency.
Tailored testing strategies

Customized to meet the unique challenges of your digital solutions and teams.

Our success stories

Digital quality drives success

Complex digital solutions demand meticulous, customized Functional Testing. At Innovagency, we ensure your digital products deliver exactly what they promise.

Ready to get started?

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Rui Barbosa
DIGITAL SOLUTIONS BUSINESS DEVELOPMENT