UX audit

For decisions based on solid data.

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Optimizing digital experiences with UX Audits

Nowadays, a seamless, efficient and user-friendly experience is no longer optional: it’s a competitive advantage.  

We conduct comprehensive UX audits to identify usability issues, improve conversion rates and enhance user satisfaction. Our data-driven approach ensures that digital products meet the expectations of modern users while aligning with business goals. 

We are committed to ensuring that our solutions be people-centered, striving to assure a positive impact. 

What are UX Audits?

A UX Audit is a specialized assessment designed to evaluate a product’s performance in terms of usability and user experience. It uses scientific methods to examine and categorize digital products, giving stakeholders clear insight into areas for improvement and the opportunity to implement more effective UX strategies. 

It helps uncover friction points, design inefficiencies and engagement barriers, leading to data-backed recommendations for optimization and enhanced user experience. 

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Examples of UX Audits

Website usability audit

The idea is to evaluate navigation, page structure and interactive elements.

Mobile app performance audit
Assessing responsiveness, load times and in-app interactions.
E-commerce checkout flow analysis
Optimizing purchase paths to reduce cart abandonment.
Accessibility compliance audit
Ensuring WCAG and ADA compliance for inclusive experiences.
User behavior analysis

Tracking eye movement and click patterns to enhance engagement.

Website usability audit

The idea is to evaluate navigation, page structure and interactive elements.

Mobile app performance audit
Assessing responsiveness, load times and in-app interactions.
E-commerce checkout flow analysis
Optimizing purchase paths to reduce cart abandonment.
Accessibility compliance audit
Ensuring WCAG and ADA compliance for inclusive experiences.
User behavior analysis

Tracking eye movement and click patterns to enhance engagement.

Why a UX Audit is essential for your Product

Data-Driven recommendations instead of “guesswork”

The UX Audit allows gathering all available data at the beginning of the process and recommending the most suitable tools to extract further data. 
Considered data includes business and user goal review, conversion metrics, customer care data, sales data, traffic/engagement, UX standard compliance, usability heuristics, mental modeling and UX best practices.

A Fresh perspective on the Product
Proximity to the product can lead to a certain blindness. A fresh perspective allows identifying a range of issues and the guidance of a UX Expert points in the right direction.
Product comparison with competitive solutions
A properly conducted competitive analysis helps identify key success factors in the industry and spot strengths and weaknesses in the product, allowing for improvements in advantages and elimination of flaws. If the goal is to introduce new features, broadening the analysis to understand how companies in different industries approach these challenges is useful.
Better understanding of users and their behavior
During the UX Audit, both qualitative and quantitative analyses are conducted to see the product from the user’s perspective. 
In qualitative analyses, user goals, encountered errors and compliance with standards such as Nielsen’s Heuristics are identified. 
From a quantitative perspective, data from tools like Google Analytics, Hotjar, Firebase or Mixpanel are gathered. 
In addition to traffic analysis, user behavior is tracked through heat maps and recorded sessions. All of this will help understand if the product is intuitive and if users behave as expected.
Data-Driven recommendations instead of “guesswork”

The UX Audit allows gathering all available data at the beginning of the process and recommending the most suitable tools to extract further data. 
Considered data includes business and user goal review, conversion metrics, customer care data, sales data, traffic/engagement, UX standard compliance, usability heuristics, mental modeling and UX best practices.

A Fresh perspective on the Product
Proximity to the product can lead to a certain blindness. A fresh perspective allows identifying a range of issues and the guidance of a UX Expert points in the right direction.
Product comparison with competitive solutions
A properly conducted competitive analysis helps identify key success factors in the industry and spot strengths and weaknesses in the product, allowing for improvements in advantages and elimination of flaws. If the goal is to introduce new features, broadening the analysis to understand how companies in different industries approach these challenges is useful.
Better understanding of users and their behavior
During the UX Audit, both qualitative and quantitative analyses are conducted to see the product from the user’s perspective. 
In qualitative analyses, user goals, encountered errors and compliance with standards such as Nielsen’s Heuristics are identified. 
From a quantitative perspective, data from tools like Google Analytics, Hotjar, Firebase or Mixpanel are gathered. 
In addition to traffic analysis, user behavior is tracked through heat maps and recorded sessions. All of this will help understand if the product is intuitive and if users behave as expected.

In conclusion, implementing the suggested changes increases the product's effectiveness and user satisfaction, boosting conversion, that is, profits. 

Phases of a UX Audit

Business objectives understanding
Stakeholders vision, KPIs, personas.
Analytics overview
Conversion rates, performance, benchmarking.
User research

Usability testing, user journeys and conversion optimization.

Usability review
Accessibility, heuristic analysis.
Data-driven recommendations

Final recommendations.

Business objectives understanding
Stakeholders vision, KPIs, personas.
Analytics overview
Conversion rates, performance, benchmarking.
User research

Usability testing, user journeys and conversion optimization.

Usability review
Accessibility, heuristic analysis.
Data-driven recommendations

Final recommendations.

Who is it for?

Product owners
Who want to identify and fix issues occurring in the user interface.
Marketeers
Looking for ways to improve conversion campaigns and questioning whether the product has the capability to support this throughout the user journey.
Founders

Who have access to the prototype and want to identify issues before moving on to the development phase.

Product owners
Who want to identify and fix issues occurring in the user interface.
Marketeers
Looking for ways to improve conversion campaigns and questioning whether the product has the capability to support this throughout the user journey.
Founders

Who have access to the prototype and want to identify issues before moving on to the development phase.

Why choose us?

UX expertise
Deep knowledge in user-centered design and behavioral analysis.
Data-Driven approach
We combine qualitative and quantitative insights for actionable recommendations.
Customized audit frameworks

Our solutions are always tailored and based on business goals and user needs.

Cross-Platform testing
Ensuring seamless experiences across web, mobile and digital touchpoints. 
End-to-End UX optimization

We take care of any phase of the process, from audit to strategy, implementation and testing. 

UX expertise
Deep knowledge in user-centered design and behavioral analysis.
Data-Driven approach
We combine qualitative and quantitative insights for actionable recommendations.
Customized audit frameworks

Our solutions are always tailored and based on business goals and user needs.

Cross-Platform testing
Ensuring seamless experiences across web, mobile and digital touchpoints. 
End-to-End UX optimization

We take care of any phase of the process, from audit to strategy, implementation and testing. 

Our UX Audit cases

Optimize your digital experience.

A well-structured UX audit can transform engagement, usability and business performance.

Let us help you improve digital experiences. 

Start now your audit

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Rui Barbosa
DIGITAL SOLUTIONS BUSINESS DEVELOPMENT