Phygital projects

Creating memorable experiences for customers for a stronger competitive edge.

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We are Innovagency, your expert in Phygital solutions

At Innovagency, we develop cutting-edge Phygital experiences that seamlessly blend the physical and digital worlds. Our portfolio demonstrates our ability to boost brand engagement, drive customer interaction and achieve your business goals. 

But beyond solutions, we focus on creating unique, immersive experiences. Our commitment is to develop people-centered, innovative strategies that leave a lasting, positive impact on your audience.

What is Phygital? 

Phygital is the seamless integration of physical and digital experiences, creating an interconnected environment where users can interact with brands both online and offline. This approach combines tangible, real-world experiences with the convenience and efficiency of digital technologies, enhancing customer engagement and satisfaction. 

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Where can Phygital be applied?

Retail

Enhancing in-store experiences with digital touchpoints.

Events
Integrating digital tools to enhance live event participation and engagement.
Healthcare
A combination of physical consultations with digital health monitoring.
Hospitality
Offering digital check-ins and personalized services at physical hotels or others.
Marketing campaigns

Interactive campaigns that blend physical presence with digital interaction.

Retail

Enhancing in-store experiences with digital touchpoints.

Events
Integrating digital tools to enhance live event participation and engagement.
Healthcare
A combination of physical consultations with digital health monitoring.
Hospitality
Offering digital check-ins and personalized services at physical hotels or others.
Marketing campaigns

Interactive campaigns that blend physical presence with digital interaction.

5 Phygital examples

Smart stores
Retail stores where customers can interact with digital screens, mobile apps and augmented reality while shopping physically.
QR codes
Scannable codes in physical locations providing digital content or promotions when scanned with a smartphone.
Click-and-Collect

Purchasing products online and picking them up in-store. A great combination of digital convenience and physical immediacy.

Interactive kiosks
Digital touchpoints in airports or malls that provide information, services or products.
Wearable technology

Devices that collect and analyze data in real-time, offering digital insights based on physical activity.

Smart stores
Retail stores where customers can interact with digital screens, mobile apps and augmented reality while shopping physically.
QR codes
Scannable codes in physical locations providing digital content or promotions when scanned with a smartphone.
Click-and-Collect

Purchasing products online and picking them up in-store. A great combination of digital convenience and physical immediacy.

Interactive kiosks
Digital touchpoints in airports or malls that provide information, services or products.
Wearable technology

Devices that collect and analyze data in real-time, offering digital insights based on physical activity.

Advantages of Phygital

Enhanced customer experience
Promotes a richer and more integrated customer journey by uniting physical and digital touchpoints.
Increased engagement
Phygital strategies encourage active participation from customers, increasing brand interaction.
Personalization

Enables data collection from both physical and digital interactions, allowing more personalized experiences.

Omnichannel consistency
Ensures that brand messaging and experience are consistent across all online and offline platforms.
Competitive advantage

Differentiates brands by offering innovative, integrated experiences that meet modern consumer expectations.

Enhanced customer experience
Promotes a richer and more integrated customer journey by uniting physical and digital touchpoints.
Increased engagement
Phygital strategies encourage active participation from customers, increasing brand interaction.
Personalization

Enables data collection from both physical and digital interactions, allowing more personalized experiences.

Omnichannel consistency
Ensures that brand messaging and experience are consistent across all online and offline platforms.
Competitive advantage

Differentiates brands by offering innovative, integrated experiences that meet modern consumer expectations.

Why Phygital is crucial for brands?  

Phygital is interesting for brands because it seamlessly blends physical and digital experiences, aligned with the expectations of modern consumers. By integrating these two worlds, brands can offer more engaging, personalized and consistent experiences across all touchpoints. 
Phygital strategies improve customer satisfaction by offering convenience, real-time interaction and deeper brand connection. This approach not only gives brands a competitive advantage in an increasingly digital market but also boosts customer loyalty. 

Why choose us for Phygital projects?

Expertise in integration
We have some projects already developed that guarantee the integration of these physical and digital experiences.
Tailored strategies
We craft custom phygital strategies that align with your brand’s unique goals, maximizing customer engagement and satisfaction.
Innovative solutions
Always the latest technologies to create cutting-edge phygital solutions.
Omnichannel consistency

Make sure your brand message and experience is consistent across all physical and digital platforms, increasing brand loyalty.

Data-Driven personalization
Using advanced analytics to personalize customer interactions across all touchpoints, boosting customer retention and driving business growth.
Expertise in integration
We have some projects already developed that guarantee the integration of these physical and digital experiences.
Tailored strategies
We craft custom phygital strategies that align with your brand’s unique goals, maximizing customer engagement and satisfaction.
Innovative solutions
Always the latest technologies to create cutting-edge phygital solutions.
Omnichannel consistency

Make sure your brand message and experience is consistent across all physical and digital platforms, increasing brand loyalty.

Data-Driven personalization
Using advanced analytics to personalize customer interactions across all touchpoints, boosting customer retention and driving business growth.

Our Phygital projects services 

Phygital strategy development
Tailored strategies for physical and digital integrated experiences.
Interactive kiosk design
Design services mixed with interactive strategies.
Mobile app integration
App solutions that enhance physical experiences through digital interaction.
Data analytics and personalization

Customer data analytics from both realms to create personalized experiences.

Omnichannel campaigns
Developing marketing campaigns that leverage both physical and digital channels for maximum impact.
Phygital strategy development
Tailored strategies for physical and digital integrated experiences.
Interactive kiosk design
Design services mixed with interactive strategies.
Mobile app integration
App solutions that enhance physical experiences through digital interaction.
Data analytics and personalization

Customer data analytics from both realms to create personalized experiences.

Omnichannel campaigns
Developing marketing campaigns that leverage both physical and digital channels for maximum impact.

Explore Phygital Today!

Ready to enhance your brand with our Phygital expertise?

Talk to us, discuss your project and let us help you create a seamless and immersive experience that captivates your audience.

Let's connect and innovate!

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Rui Barbosa
DIGITAL SOLUTIONS BUSINESS DEVELOPMENT