Delivering a hyper-personalized and smart banking experience

A disruptive solution, driven through a process of design thinking

In this project, Innovagency designed an APP as a digital personal assistant, simulating a highly personalized experience in every interaction, functionality, and information visualization, assigning distinct levels of priority to the bank’s offers to match the customers’ interests and needs. Always offering what is relevant to the customer, allied with artificial intelligence to learn the different customers’ journeys and their daily use of the app in a continually evolving state.

Innovagency followed design thinking and data-driven analysis methods. The process involved analyzing information on the Novo Banco customers’ profiles, understanding their main motivations and barriers, building personas, interviewing real customers, and unraveling user behavior insights. Knowing the users was key to the concept’s success and the outcome since it allowed us to find the solution assumptions for navigation and the overall experience of the APP.

Later, an intensive UX design phase was applied involving creating wireframes for each APP screen with diverse components and variations according to the inherent customization rules. Another required output was the recommendations guidelines for the UI design and implementation phases that followed.